Terms of Business

Bloomwrite  ·  Strategic Communications Consultancy

1. Scope of services

Bloomwrite provides strategic communications and engagement consulting.

The specific services to be delivered will be set out in a Statement of Work, proposal, or written agreement.

The Consultancy will perform the agreed services with reasonable skill, care, and professional judgement.

Any work outside the agreed scope may require a revised scope, timeline, or fee.

2. Client responsibilities

The Client agrees to provide the information, materials, and access reasonably required to carry out the services. The Client is responsible for:

• the accuracy and legality of information provided to the Consultancy
• obtaining any necessary permissions for materials supplied
• designating a named contact authorised to approve work and expenditure on their behalf
• reviewing and approving materials prior to publication or distribution.

The Consultancy will not be responsible for delays caused by missing information, unavailable stakeholders, or delayed approvals.

3. Advice and decision-making

The Consultancy provides strategic advice, analysis, and recommendations based on available information and professional judgement.

The Client remains responsible for decisions taken and actions implemented based on that advice. The Consultancy does not guarantee specific outcomes.

4. Media outreach and external engagement

Where services include media outreach, stakeholder engagement, or external communications activity, the Consultancy will make reasonable efforts to secure appropriate opportunities.

The Consultancy cannot guarantee media coverage, publication, or third-party participation.

5. Fees and payment

Fees and payment terms will be set out in the Statement of Work or proposal. Unless otherwise agreed:

• fees are exclusive of VAT
• invoices are payable within 14 days of the invoice date
• the Consultancy reserves the right to pause work if invoices remain unpaid after the agreed payment period
• reasonable pre-approved external costs may be recharged to the Client at cost.

6. Intellectual property

Once all fees have been paid in full:

• the Client owns the final deliverables created specifically for the project
• the Consultancy retains ownership of its underlying tools, frameworks, methods, templates, and know-how, including the GROW communications framework and related materials
• the Client may use deliverables internally for their organisation but may not reproduce, licence, or distribute Bloomwrite frameworks or methodologies independently
• the Consultancy may reference the Client and the nature of the work in its portfolio or marketing unless the Client requests otherwise.

7. Confidentiality

Both parties agree to treat confidential information shared during the project as confidential and not disclose it to third parties without permission.

This obligation continues after the project ends.

8. Use of associates

The Consultancy may engage trusted freelancers or specialist associates to support delivery of the services.

During the engagement and for six months after its completion, the Client agrees not to directly employ or contract any associate or freelancer introduced through the Consultancy without prior written agreement.

9. Use of artificial intelligence

The Consultancy may use AI-enabled tools as part of internal working processes (for example, research, drafting assistance, or analysis). These tools are used as assistive aids only and the Consultancy remains responsible for all work delivered.

Confidential Client information will not be entered into public AI systems in a way that would compromise confidentiality, data protection, or intellectual property.

10. Limitation of liability

The Consultancy will perform services with reasonable skill and care.

The Consultancy’s total liability arising from any engagement shall not exceed the greater of (a) the total fees paid for the relevant project, or (b) the Consultancy’s professional indemnity insurance cover.

The Consultancy will not be liable for indirect or consequential losses including loss of profits, revenue, reputation, or business opportunities.

11. Termination

Either party may terminate a project with 30 days’ written notice, unless otherwise specified in the Statement of Work.

The Client will remain responsible for fees for work completed up to the termination date and for any non-recoverable costs incurred.

The Consultancy will provide any completed deliverables up to the termination date once outstanding invoices have been settled.

12. Circumstances beyond reasonable control

Neither party will be liable for delays or failure to perform obligations where this is caused by circumstances beyond their reasonable control.

13. Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.